Improve chat capabilities:
Most of our users complain about “Your chat feature didn’t work.”
Some bankers and individuals asking “Why do you have a chat support service that doesn’t populate?
Recommendation:
Users want enhancements and reliability with chat functionality. So, It would be helpful if it worked so I wouldn’t have to call in for simple fixes.”

Login Issue:
User facing login issues on login page.
Recommendation:
A new login feature with biometric and passcode has been added.

Slow Response Rate:
User said, most of the pages response is too slow.
Some users said that the processing of payment is stuck sometime.
Recommendation:
We are added improved code and Bug fixes on new release.

Technical glitches:
Some user tell about “App crashes after they submit payment every time. Leaves me uneasy
if payment went through and question if app is secure.”
Recommendation:
Users want to be reassured their payment is successful and data is secure.

Payment:
Several users said, “More info on how to pay the principal. I keep paying extra but it’s only going toward the next payment.”
“The app is a little confusing of knowing where to click to see how payment was applied to principal and interest.”
Recommendation:
Users want to be more informed about loan payment nuances.

Show payoff amount:
Most user said, “In app, it is not showing the actual display, true full-payoff amount.”
Another user suggest “It would be nice that when someone is paying off a student loan that there could be an option to just pay it off.”
Recommendation:
Users would like more transparency when it comes to paying off their loan(s).