Lead UX/UI Designer I led the end-to-end design process, including:
I design the portal which is beneficial to the patients as well as to the doctors. This portal particularly enables patients to Access their medical records, plan the appointments, refill prescription and it also helps the doctors to keep track of the patients medical history. By providing these features as well as easy access to online resources.
The main feature that makes any Doctor-patient portal reliable is the ability to expose individual patient health information in an efficient manner through internet.
All doctor-patient portals allow patients to interact in some way or the other with health care providers or doctors.
Parents faced significant challenges when interacting with the existing system:
This resulted in:
From a business perspective:
The main objective of this project is to manage the details of doctor, appointment, patient, booking, Doctor Schedule. It manages all the information about doctor, doctor fees, doctor schedule and reports.
The purpose of the project is to built an application program to reduce the manual working for manage the doctor, appointment fees, patient. It tracks all the details about doctor schedule, patient, bookings and reports.
Functionalities provided by scope of online doctor appointment:
I conducted user interviews and evaluated behavioral patterns across parents interacting with healthcare platforms.
Parents often book appointments under pressure—complex flows increased anxiety.
Most users accessed the platform via mobile devices, but the experience was not optimized.
Users dropped off when required to complete unnecessary or repetitive fields.
Users needed clear confirmation that appointments were successfully scheduled.
Simplify flows and remove unnecessary steps to support quick decision-making.
Provide clear system feedback, confirmations, and transparent interactions.
Ensure the experience is inclusive, readable, and easy to navigate for all users.
For Patients: Understand the emotional and logistical barriers to booking an appointment (Why do they procrastinate? Why do they call instead of using the web?).
For Doctors/Staff: Identify the “administrative leaks” (Where is time being wasted? What causes the most stress during a shift?).
The “Power User” Parent: Manages multiple schedules (kids, spouse, self).
The “Digital Immigrant”: An older patient (65+) who may struggle with complex UI but needs the care most.
The “Chronic Care” Patient: Needs recurring appointments and easy access to history.
The Front-Desk Coordinator: The “Gatekeeper” who handles the actual calendar.
The Specialist Doctor: Needs to see patient data quickly between 15-minute slots.
The Clinic Manager: Focused on “No-Show” rates and revenue.
“Walk me through the last time you tried to book a doctor’s visit. What was the hardest part?”
“What is the first thing you look for when you land on a medical website?”
“How do you currently keep track of your follow-up instructions?”
“What is the one task you do every day that feels like a ‘waste of time’?”
“How do you handle a patient who arrives without the correct paperwork?”
“If you could automate one part of your morning, what would it be?”
I designed three core workflows:
The system allows doctors and patient to manage their booking slots online.
Patients are allowed to book empty slots online and those slots are reserved in their name and id. The system manages the appointment data for multiple doctors of various date and times based on the requirement.
