Stewardship - Tire Sense & Tire Inspection System

Business Line


Fuels & Lubes

Design Team

Design Strategy

Project Type

Service mapping, Web Application 
Development

Project Length

2 Months

Objectives

Tire quality process control is a complex process and each manufacturer defines his own specific requirements.

In order to have an automatic inspection system, the ultimate goal is not only to detect defects, but to classify them according to their severity (or criticality).

Tire inspection systems offer numerous benefits for both users and businesses. For users, they improve safety by identifying issues like low tread depth and damage, leading to safer driving and preventing accidents. 

For businesses, they enhance efficiency through faster, automated inspections, reduce costs by minimizing downtime and wear and tear, and improve compliance with regulations. 

Benefits for Users

Enhanced Safety

Tire inspections help identify critical issues like low tread, bulges, cracks, and punctures, which can compromise tire performance and safety. Early detection allows for timely replacement or repairs, preventing potential accidents, especially in wet or icy conditions.

Cost Savings

Tire inspections help identify critical issues like low tread, bulges, cracks, and punctures, which can compromise tire performance and safety. Early detection allows for timely replacement or repairs, preventing potential accidents, especially in wet or icy conditions.

Improved Vehicle Performance

Properly maintained tires ensure better handling, braking, and overall vehicle performance. Inspections help identify issues that can affect vehicle stability and control, contributing to a safer and more enjoyable driving experience.

Peace of Mind

Knowing that your tires are in good condition provides peace of mind, allowing you to drive with confidence and enjoy the road without worrying about potential tire failures.

Benefits for Businesses

Increased Efficiency

Automated tire inspection systems can drastically reduce inspection times compared to manual methods, freeing up valuable time and resources for other tasks.

Lower Maintenance Costs

Regular tire inspections help prevent costly repairs and premature tire replacement, reducing overall maintenance expenses for the business.

Improved Fleet Management

Tire inspection systems provide valuable data on tire health, wear, and performance, enabling businesses to optimize tire management strategies, such as tire rotation and replacement schedules.

Reduced Downtime

By identifying potential tire issues early, businesses can proactively schedule repairs or replacements, minimizing downtime and ensuring that vehicles stay on the road and operational.

Compliance with Regulations

Compliance with Regulations Many businesses, especially those with large fleets, are required to comply with specific tire inspection regulations. Automated systems can help streamline the inspection process and ensure compliance, minimizing the risk of penalties or legal issues.

Enhanced Customer Service

In industries like car rental and transportation, tire inspections ensure that vehicles are in safe and reliable condition, contributing to a positive customer experience.

My Role

This project was a part of our UI/UX Bootcamp, and I applied all the methods of research I learned there. This was an individual project, so from UX research to UI designing everything was done by me. I really enjoyed working on this.

Goal

  • To make users’ vehicle service experience comfortable by providing them with online booking.
  • To decrease their efforts to pick up and drop vehicles at service centers by providing them with pickup and drop facilities.

Design Process

The design process section is a crucial part of your UI/UX case study. It showcases your problem-solving methodology and the steps taken to arrive at the final design solution.

Emphasize

User Research User InterviewCompetitive Analysis

Define

User Persona Goal Statement Empathy Map

Ideate

Brainstorming Card SortingUser Flow

Design

User Research User Interview Competitive Analysis

Test

Check Usability Survey Insight Improvements

Challenge

Tire health contributes significantly to driving safety and sustainability, but manufacturers and retailers have infrequent touchpoints with consumers. We were tasked with mapping and designing a service that would empower drivers to better manage their tires and thus improve performance. Without access to the actual service location during the global pandemic, we had to creatively uncover consumer behaviors and perceptions that would ultimately inform how to increase adoption of the proposed solution.

Problem Statement

For vehicle servicing, people have to wait in a long queue and they don’t even know when their number will come and also they have to pick up and drop the vehicle at service centers which cause them lot of inconvenience. Manual tire inspection process was inefficient, leading to:

  • Missed wear & tear due to human error.
  • Unplanned downtime from sudden tire failures.
  • High operational costs from premature replacements.
  • Safety risks for passengers and drivers.
  • Vehicle servicing takes too much time.

Solution

We designed a convenient and multi-point tire inspection through the use of TireSense technology, which uses a symphony of sensors to measure thread depth and pressure. The website captures and stores the data collected from the equipment and instantaneously informs drivers of their car’s tire health.

TireSense provides qualified recommendations in order to get better fuel efficiency, shorter braking distance, and improved tire life. Drivers even receive a discount voucher to purchase new tires at one of our retail partner shops to keep customers within the value ecosystem.

Pain Point

  • Users often neglect regular checks due to inconvenience.
  • Unnoticed Uneven Wear Leads to Costly Repairs
  • Under/Over-Inflated Tires Cause Safety Risks
  • Incorrect pressure leads to poor handling, blowouts, or reduced fuel efficiency.
  • No Predictive Maintenance Alerts
  • Difficulty Finding Reliable Tire Service

Features

  • Comprehensive Tread Depth Measurement
  • Real-Time Tire Pressure Monitoring
  • AI-Powered Wear Analysis
  • Wireless & Automated Scanning
  • Multi-Point Inspection
  • Cloud-Based History & Alerts
  • Integration with Fleet Management

Empathy Map

Think Feel

Says the manual service is costly and take too much time.

Prefers online system

Before checking anything he check pressure and balance.

Hear

He always try to find out those centre where there is less rush and the service guy must be well experienced.

Look at reviews and ratings before booking anything online.

See

In this type of idea, we also can add a option of wash. Its helpful for those who’s looking for wash their vehicles.

It saves the time of user though it's helpful for service centre they don't need to manage several vehicles at a time. In less space they can perform well.

Say & Do

"I'll believe the instant payments when I see them."

"Not worth reporting near-misses - the points never add up."

Participant Demographics

A wireframe is a rough schematic created in the early stages of digital product design to help visualize and communicate the structure of a product or website.

Users Age

Phone Type

Internet Browser

Workplace Type

Users Group

Jeff Hardy

Josefina Mana

Fran Ria

Edmund Franco

Persona: John Smith

Name

John Smith

Occupation

Self-employed

John’s Story

John was working for a global company and did not have much leisure time as his work was taking too much time. So, to start a family, he decided to quit his job and invest his savings in a bookshop, which has been his dream since his university years. All he wants to do is be able to maintain his bookshop.

Goal

  • To maximize his satisfaction.
  • To save time by selecting time
    slots at has convenience
    his vehicle service.
  • To make has vehicle service
    experience easy and smooth.

Demographic

34 years old, lives in New York. Married with a 2-year-old child, has a middle-income level. He changed his occupation 3 years ago after getting married.

Pain Point

  • If receive bad quality product then
    the exchange process is painful due
    to lack of time.
  • Pickup and drop the vehicle at
    service centres.
  • Fear of information getting stolen
    online.

Org Activity

Tech Sevy

Social Skills

User Satisfaction Survey Results

  • 92% of technicians found the system easier than manual checks.
  • 85% of fleet managers reported better decision-making with analytics.
  • 100% of drivers felt safer with real-time alerts.

User Journey Visualization

[AWARENESS]

Frustration​

[DECISION]

Anxiety

[ONBOARDING]

Confidence

[DAILY USE]

Relief

[PROBLEM SOLVING]

Trust

[OPTIMIZATION]

Pride

Low fidelity wireframe

We designed a convenient and multi-point tire inspection through the use of TireSense technology, which uses a symphony of sensors to measure thread depth and pressure. The website captures and stores the data collected from the equipment and instantaneously informs drivers of their car’s tire health.

TireSense provides qualified recommendations in order to get better fuel efficiency, shorter braking distance, and improved tire life. Drivers even receive a discount voucher to purchase new tires at one of our retail partner shops to keep customers within the value ecosystem.

User Interface

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Hey, thanks for checking out my work.

I’ve been fascinated with the way people interact with technology since forever. I’m particularly keen on digital products designed to make life easier for human beings.

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If you want to know more about my design process, or if you want to talk about a cool idea, don’t hesitate to hit me up.

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